Return & Exchange Policy
We care about your satisfaction and offer return and exchange options under the following conditions:
1. Exchange
- Customers may request an exchange within 3 days of receiving the product.
- The item must be in its original condition, unused, unopened, and with its packaging intact.
- The customer is responsible for the shipping cost of the exchange. If the item is defective or incorrect, a full replacement will be provided at no extra cost.
2. Return
- Customers may request a return within 3 days of receiving the product.
- Products that have been used, opened, or unsealed are not eligible for return to maintain product quality.
- The customer bears the shipping costs unless the product is defective or an error occurred in the order.
3. Refunds
- If the return is approved, the refund will be issued using the original payment method.
- Refund processing may take up to 7 business days, depending on your bank or payment provider.
Non-returnable or Non-exchangeable Items:
- Opened or used products.
- Customized or special-order items made at the customer's request.
